IT Systems Administrator – Support & User Services (m/f/d)

IT Systems Administrator - Support & User Services (m/f/d)

Permanent Full Time Düsseldorf
Join our team as an IT Systems Administrator - Support & User Services (m/f/d) at our Düsseldorf office!

Your tasks

• As the first point of contact for our employees, you support them with day-to-day IT questions and provide reliable first-level support.
• Using our ticketing system (OTRS/OTOBO), you keep track of incoming requests and find fast, pragmatic solutions to technical challenges.
• As part of the onboarding process for new colleagues, you set up workstations and ensure the smooth rollout of hardware and software.
• Your responsibilities also include managing user accounts in our Active Directory environment and supporting the administration of Exchange mailboxes.
• Together with the IT team, you continuously expand your knowledge, with the goal of developing an in-depth understanding of our entire system architecture.
• You independently manage smaller IT projects from planning and implementation through to documentation.

Your profile

• You have completed vocational training as an IT specialist in system integration or hold a comparable qualification. We also warmly welcome candidates who are just starting their careers.
• Initial experience with Windows 11, Active Directory, Exchange, or Linux is a plus. More importantly, you have a genuine interest in IT, a willingness to learn, and a hands-on mindset.
• You take a structured, solution-oriented approach to your work and enjoy supporting our employees through direct interaction.
• You are a true team player - communicative, reliable, and always ready to contribute your own ideas.

We look forward to receiving your application

Please upload your current CV/résumé, academic transcripts/certificates (including your highest school-leaving certificate), any employment references, as well as relevant awards and certificates via the application form (maximum total size: 20 MB).
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