CRM Manager & Consultant (m/f/d)

In our Customer Experience Management team, you look under the hood: you take on end-to-end responsibility, configure our CRM platform and build the technical foundation for automated "guided processes" that optimally control our consultants in direct customer contact.

• You are responsible for the technical development and configuration of our CRM system (BSI Customer Suite), in particular the creation of guided processes
• You translate functional requirements from sales and service into technical solutions and accompany them from the initial idea to implementation
• You identify potential for automating customer processes in new and existing business and implement these independently
• As a link between the specialist department and IT, you advise your colleagues on feasibility and contribute your own ideas to optimally combine marketing, sales and service processes
• You use our analysis tools to make the success of your processes measurable and to continuously optimize standards and templates

Ihr Profil

Are you technically adept, analytical and numerate, do you think strategically and work independently? Do you enjoy digital solutions, complex systems and optimizing processes?
Then take a seat in the Albatros cockpit and get started with us!

• Education: Degree (business informatics, insurance management, business administration with IT focus) or comparable qualification with technical and economic understanding.
• Experience: CRM configuration, process management; knowledge of the BSI Customer Suite an advantage.
• Mindset: Analytical, with an affinity for numbers, enjoy technical topics (low/no code) to optimize user and customer experience.
• Data strategy & sales impulses: translate processes into actions; develop next best actions, automated lead follow-ups, resubmissions.
• Working method: Independent, holistic (end-to-end), actively shape structures in a dynamic environment.
• Competence: Modeling business processes and translating them into technical requirements.
• Language: Business fluent German (min. C1)